Easy Returns

Some items have extended delay due to supply chain availability.  Please inquire prior to ordering.

SpaStore.com 10755 Scripps Poway Pkwy, Ste 409, San Diego, CA 92131
Tel: 858-210-8062
Email: Info@SpaStore.com

We have served Thousands of Happy Customers Since 1994.  We look forward to serving you.

John 3:16 For God so loved the world

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Returns & Warranty

Easy Returns & Exact Fit Guarantee

  • Most items can be returned for a full refund (exclusions apply).
  • Defective/damaged items: We cover return shipping (with RMA).
  • Non-defective returns: Customer pays return shipping; handling fees non-refundable.

Return Process

  1. Request an RMA via email (info@SpaStore.com) or phone (858-210-8062).
  2. Ship returns within 10 days of RMA issuance.
  3. Items must be unused, in original condition.

Return Conditions

1)  All returns require Return Merchandise Authorization (RMA).
2   We must receive your return within 30 days of purchase.
3)  Merchandise must be in original, salable condition without cosmetic or other damage.
4)  All returns are subject to a 30% restocking fee, plus any shipping costs we incurred. These deductions will be applied to your refund. Original shipping and handling charges are non-refundable.
5)   Return shipping is reimbursed for damaged or defective products only, and only with an RMA.
6)   The following are Non-Returnable items due to the nature of the products. These items can NOT be returned for refunded: Portable spa/hot tub units, Spa covers, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, switches, sensors, speakers, transformers, pumps and motors). Manufacturer's warranty still applies and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 3 months.

Obsolete / Discontinued Parts

Some parts may no longer be manufactured. In these cases, we ship the latest version replacement, designed to match or exceed the original performance.

We display the original obsolete part picture on the product page to help customers identify the part they need. The current replacement may not look exactly like the obsolete part, but it is fully compatible and meets or exceeds the original specifications.

International Orders: Carrier-calculated rates + handling fee. Transit time: 10-15 business days.

Note: International orders are final sale—no returns, no warranties, no damage in transit coverage. Customers are responsible for all import fees, tariffs, and taxes.