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Easy Returns

Some items have extended delay due to supply chain availability.  Please inquire prior to ordering.

Most items are returnable for a full refund of the item price.  We will arrange for the item to be picked up at our cost if any item is defective or damaged in shipping.

To arrange refund or replacement, please email us at for a Return Merchandise Authorization number (RMA). You can also call us at 858-210-8062 (Monday – Friday, 9am-5pm Pacific Time). - Hot Tub Spa Store 10755 Scripps Poway Pkwy, Ste 409, San Diego, CA 92131. Tel: 858-210-8062 Email: 

On non-defective merchandise, customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance items are final. 

To return an item, please email us at for a Return Merchandise Authorization number (RMA). You can also call us at 858-210-8062 (Monday – Friday, 9am-5pm Pacific Time).

Include your order number, name, the item number for the item you are returning. We will then contact you with a RMA Number and shipping instructions for your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN RMA.  Returns without RMA numbers cannot be accepted. 

You are responsible for safe return shipping, so please make sure that your return is adequately packed and insured.

To receive full credit, items must be shipped within 10 days from the day the RMA Number and shipping information were provided.

 Return Conditions:

1)      All returns require Return Merchandise Authorization (RMA).

2)      We must receive your return within 30 days of purchase.

3)      Merchandise must be in original, salable condition without cosmetic or other damage.

4)      All returns are subject to a 30% re-stocking fee AND/PLUS outbound shipping costs incurred to help cover shipping, packaging & restocking costs, which we will deduct from any credit refunded.  Handling and shipping charges are not refundable.

5)      Return shipping is reimbursed for damaged or defective products only, and only with an RMA.

6)      The following are Non-Returnable items due to the nature of the products. These items can NOT be returned for refund: Special orders, Portable spa/hot tub units, spa covers, chemical supplies, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, bulbs, ozones, switches, sensors, speakers, transformers, pumps and motors). Manufacturer's warranty still applies and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 3 months.

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