- Shipping Policy
SpaStore.com - Hot Tub Spa Store 10755 Scripps Poway Pkwy, Ste 409, San Diego, CA 92131. Tel: 858-210-8062 Email: firstname.lastname@example.org
FREE Standard Ground Shipping to 48 United States on all USA order over $79. Otherwise, a flat $6.95 shipping to offset a small portion of the actual shipping and packaging costs. Easy Returns and Exact Fit Guarantee. No Sales Tax Outside California.
We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay.
NO SALES TAX – except California
We have served Thousands of Happy Customers Since 1994, that’s 24 years. Most orders ship right away from San Diego, CA. Upon checkout, you will receive an order confirmation by email. After the order has shipped, we will get another email with tracking information.
For orders outside 48 U.S.
For Alaska & Hawaii, shipping rate is calculated at carrier rate at time of check out plus $9.66 handling charge
For International orders, the shipping rate is calculated at carrier rate at time of check out plus USD$9.66 handling charge
We appreciate your business. We look forward to serving you.
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Transit Time For Standard Ground Shipments
Standard Ground Shipping
3-5 business days transit time.
3 Day Express – No chemicals allowed.
3 business days transit time in addition to order processing time.
2 Day Express - No chemicals allowed.
2 business days transit time in addition to order processing time.
Next Day Express - No chemicals allowed.
1 business day transit time in addition to order processing time.
International Orders require 7-15 days transit time.
Note: Expedited shipping is not available on all items. Shipping options subject to availability, size limitation and Federal shipping regulations. No chemicals allowed.
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Split Shipments – Where’s My Stuff?
Why your order may arrive in multiple packages and on different days.
Most order ship out of San Diego, CA
Where’s my stuff FAQ
- Spa parts may be shipped from a different warehouse than chemicals / supplies
- Large, bulky items are often shipped separately from other items.
- Parts of your order may be shipped by different carriers FedEx, UPS, postal, or freight.
- You will receive chemicals / supplies prior to a custom-made hot tub spa cover arrives.
- You will normally receive the chemical starter kit before your hot tub arrives from the factory.
Hot Tub Spa Covers
Hot tub spa covers are custom made. Please allow approximately 3 weeks for production time (not counting Saturday, Sunday or national holidays, plus shipping time).
Because hot tub spa covers are large and bulky, they are shipped via freight company. Please allow up to 10 business days for transit time (not counting Saturday, Sunday or national holidays).
Note: Curbside delivery is standard for residential address. The trucking company will contact you to make delivery arrangements. The freight company requires a delivery signature. Therefore, someone should be at the delivery address to sign for the package and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss. Delivery address can NOT be changed upon possession by the freight company.
Hot tubs are custom built-to-order in your choice of colors and shipped to you factory direct. Please allow approximately 3-4 weeks for production time prior to shipment from the east coast.
Since hot tubs are shipped via freight truck. Please allow an additional 7 - 15 business days for transit time (not counting Saturday, Sunday, or national holidays).
Note: Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. You will need to be on hand for the delivery and to check for damage. You may need to arrange for help in unloading the spa and moving the unit to where it will be set up in your yard or home. In many cases this can be done by one person, since these spas are lightweight and easy to move.
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Current tracking information is available 1-2 business days after you get your tracking email.
Please click on tracking link in your email for the latest package tracking information.
Customize your package delivery using FedEx Delivery Manager
You will need your FedEx tracking number to
With your FedEx tracking number, you can customize below.
- Request a specific delivery date and time
- Redirect your package to another address – e.g., to a neighbor in case you won’t be home
- Ask FedEx to hold your package at a FedEx store
- Pre-sign for a package and authorize them to leave it at your door
- Give specific delivery instructions – gate codes, “leave it at the back door”, etc.
- Request a vacation hold.
Visit FedEx Delivery Manager to sign up and get complete control over your delivery. Once you have signed up, you can use the Delivery Manager system to manage all your future FedEx shipments.
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SpaStore.com recycles boxes from our vendor to package your order. We keep the good boxes and we ship your order using the same boxes that our vendors used. This way it helps to keep costs down and it is good for the environment.
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A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi
Best products, prices, and service.
We don’t like headaches. That’s why everything we sell is of the very best quality. We offer a wide array of products from only the top manufacturers. We pick only the best product lines of the best brands. We cut out the middleman to give you the best products at the price.
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Easy Return Policy
Most items are returnable for a full refund of the item price. We will arrange for the item to be picked up at our cost if any item is defective or damaged in shipping.
To arrange refund or replacement, please email us at info@SpaStore.com for a Return Merchandise Authorization number (RMA). You can also call us at 858-210-8062 (Monday – Friday, 8am-5pm Pacific Time).
On non-defective merchandise, customer is responsible for the cost of return shipping and insurance. Handling charges and special shipping charges, if any, are not refundable for non-defective merchandise return. All sales on clearance items are final.
To return an item, please email us at info@SpaStore.com for a Return Merchandise Authorization number (RMA). You can also call us at 858-210-8062 (Monday – Friday, 8am-5pm Pacific Time).
Include your order number, name, the item number for the item you are returning. We will then contact you with a RMA Number and shipping instructions for your return. PLEASE DON’T SEND A PACKAGE BACK WITHOUT AN RMA. Returns without RMA numbers cannot be accepted.
You are responsible for safe return shipping, so please make sure that your return is adequately packed and insured.
To receive full credit, items must be shipped within 10 days from the day the RMA Number and shipping information were provided.
1) All returns require Return Merchandise Authorization (RMA).
2) We must receive your return within 30 days of purchase.
3) Merchandise must be in original, salable condition without cosmetic or other damage.
4) All spa repair parts, spa steps and spa cover lifter returns are subject to a 10% re-stocking fee to help cover shipping, packaging & restocking costs, which we will deduct from any credit refunded. Handling and shipping charges are not refundable.
5) Return shipping is reimbursed for damaged or defective products only, and only with an RMA.
6) The following are Non-Returnable items due to the nature of the products. These items can NOT be returned for refunded: Portable spa/hot tub units, Spa covers, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, switches, sensors, speakers, transformers, pumps and motors). Manufacturer's warranty still applies and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 3 months.
CANCELLING AN ORDER
If an order is cancelled once the item has shipped, our standard return policy applies. You will need to accept delivery of the item, obtain an RMA Number and ship the item back. If delivery of an item is refused, the return shipping costs will be deducted from the issued credit. Second-Day and Next-Day shipping costs will not be credited if delivery of the item is refused.
Once the item is received by us, please allow up to 15 business days to show on your card account. We will issue a refund to the payment method used for the purchase.
Complete hold- If the total order is less than $199.00, the order will be held until all items are available to ship as one unit. If you would like us to ship the items that we have in stock at the time of your order, you may be responsible for the cost of the second shipping charge.
Partial hold- For orders with a total of $199.00 or more, the order will ship as the items become available, with a maximum of two shipments, and the second shipment being FEDEX Ground or USPS Priority Mail, at our discretion. You will NOT be charged any additional fees if we choose to ship your items in partial shipments.
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Frequently Asked Questions
Which shipping carriers do you use?
SpaStore.com utilizes FedEx and USPS for small packages, UPS for some drop-shipped parts and freight carriers for larger packages (hot tubs & covers).
What do I do if my order arrives broken or damaged?
If possible, refuse delivery of the broken or damaged items. Custom items are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied with the condition, indicate "damaged" on the packing slip and refuse delivery.
If you receive your order with shipping damage, please email us at info@SpaStore.com. You can also call us at 858-210-8062 (Monday – Friday, 8am-5pm Pacific Time).
How do I check my order status?
To check the status of your order, please use the tracking link emailed to you at the time of shipping. You can email us at info@SpaStore.com. You can also call us at 858-210-8062 (Monday – Friday, 8am-5pm Pacific Time).
Does SpaStore.com ship outside of the 48 U.S. , PO Box or Military APO?
No, Currently, we do not ship to Alaska, Hawaii, Canada. Also, we do not ship outside 48 U.S.,PO Box orMilitary APO.
What is your return policy?
For a complete review of the SpaStore.com return policy, view our Return Policy.
How can I cancel my order?
Our order-fulfillment and shipping systems are designed to deliver orders quickly and efficiently. Customer orders are sent to our warehouse frequently throughout the day for speedy fulfillment and shipping. Therefore, it is not possible to change or cancel an order once it has been processed.
If you would like to cancel or change your order, please email us right away: info@SpaStore.com. You can also call us at 858-210-8062 (Monday – Friday, 8am-5pm Pacific Time).
Why do you ask for my phone number when placing an order?
We need a way to contact you if there is an issue with your order or delivery. We will never share or sell your information.
Do you store my payment information?
We respect your privacy and do not store credit card or payment information.
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